Customer Service

What are the opening times of your customer services?

Our opening hours are 09:00 - 17:30 Mon- Fri. However, if you have an urgent support enquiry, please login to our online Secure Portal to raise a ticket.

How do I contact customer services?

Our contact number and options are available in the Contact section on our website.

What do I do if I need to escalate an issue?

Please contact us via our contacts page.

Product Provisioning

When will my Plustel services be activated?

Many of the services provisioned through our Secure Portal will be activated and available for use immediately, for any services that are not instantly activated, we will email you with a status update once the service is fully activated and ready for use.

How can I get a status update regarding my orders that I have provisioned?

As a Plustel partner you can track the progress of your orders via our online Secure Portal. Each new service or product requested will have a status that will change from NEW to ACTIVE once the service is ready for use, together with an estimated date for completion where appropriate.

Who can I contact if I am having a problem ordering or setting up new services?

For product provisioning and service set up issues, please login to our online Secure Portal and raise a Support Ticket. We will get back to you as soon as possible.

Support Tickets

Who do I contact for fault support?

For all support issues please login to our online Secure Portal and raise a Support Ticket.

What are your opening hours for support enquiries?

We have a 24/7 Fault reporting tool available via our online Secure Portal. Please login to raise a Support Ticket.

What is the latest on my fault?

We'll keep you updated with the progress on reported support issues.