Is your team promoting your special offers or seasonal promotions to callers on the phone? Call Recording lets you monitor that.
Call recording can be used as an aid to dispute resolution. You can establish the facts of the situation, check what was agreed, and use that information to resolve the issue.
Call recordings can be used for staff development. Once you know what a good or bad call for your business sounds like, you can use the calls to illustrate this to your staff.
If your sales team make outbound prospecting calls, you can determine the quality (or lack of it) of the leads they are generating.
If you have a large number of inbound phone enquiries which are not being converted to appointments or sales, Call Recording will help you find out why.
Track how your customers are treated and how their complaints are handled. That information can be used to improve your customer service. Turn unhappy customers into happy ones.
Plustel's Smart Recording service is available free of charge across all products and is easy-to-setup. This feature is ideal for Call Centres, Multi-site Businesses, and Remote Working.
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