Resources & Guides

Practical guides on hosted telephony, connectivity and joining the Plustel channel, written for partners and their customers. Looking for options for your own business? See Business Solutions.

Hosted PBX

What Is a Hosted PBX? A Guide to Cloud X

How cloud-based phone systems work, what to look for in a provider, and how Cloud X compares.

AI Call Transcription

What Is AI Call Transcription?

How call recordings become searchable transcripts and summaries, and how it works on Cloud X.

SIP Trunking

What Is SIP Trunking? A Guide to Business SIP Trunks

How SIP trunks replace ISDN, what to check before switching, and how Plustel's SIP trunks compare.

Becoming A Partner

How to Become a Telecoms Reseller in the UK

What wholesale telecoms means, what to look for in a supplier, and how to get started as a reseller.

MS Teams

What Is MS Teams Direct Routing?

How Direct Routing compares to Microsoft Calling Plans, and what to look for in a provider.

Choosing A Provider

What to Look For in a Wholesale Telecoms Provider

A practical checklist covering product range, support, margins and portal access.

Connectivity

Leased Lines vs Business Broadband

What actually separates a leased line from FTTC/FTTP, and how to tell which one a business needs.

M2M & IoT

What Are M2M and IoT SIM Cards?

How M2M SIMs differ from consumer SIMs, and what to look for in a provider.

X-Web

What Is a Browser Softphone?

How a browser softphone compares to a desk phone or app, and how X-Web works.

Assure X

What Is Internet Failover?

How 4G/5G backup connectivity keeps a business online, and how Assure X works.

Audio Suite Pro

What Is On-Hold Music & IVR?

What auto attendant, on-hold music and text-to-speech are, and how Audio Suite Pro handles them.

ISDN Switch Off

ISDN & PSTN Switch Off 2027: A Reseller's Migration Guide

Key dates, what it means for your customers, and how to migrate them to SIP or hosted voice.

Comparison

Hosted PBX vs SIP Trunks: Which to Sell and When

Cost, control, hardware and margin — and which customers fit each option best.