AI call recording and transcription for Cloud X: every recorded call turned into something you can read, search and act on. Open any recording in Zeus and see the full conversation, a summary of the call, and the people, companies and dates that were mentioned.
Part of Cloud X. New to this? Read our AI call transcription guide.
One click from any recording
Every turn of the conversation, labelled Agent or Called party, with a timestamp you can click to play.
What the call was about in a few lines, plus the people, companies, products and dates mentioned.
Find calls by the words spoken, and get alerted when the words you care about come up.
Each transcript opens with a plain-English summary of the call and the details that matter, pulled out and grouped for you. The call details sit along the top: date, from, to, length and who placed it.
Every word of the call, split by speaker and laid out in order, with the recording built in so you can jump straight to any moment.
Search Recordings in Zeus now has a Words spoken field. Type a word or phrase, such as a name, an order number or a product, and find every call where it was said. Combine it with number, direction, date, time and call length.
Choose the words that matter to your business and who needs to know. Then pick how urgently they hear about it.
Keep an eye on words like a competitor’s name, a product or a new offer. You get one clear summary of every call where they came up, with links to the transcripts, instead of an inbox full of alerts.
Set up an End-of-Call alert with the priority words you want to catch, and choose who gets told. Shortly after the call ends, once the transcript is ready, that person or team is emailed with the caller, the agent where there is one, and a link to the transcript.
Cancellation and complaint calls reach the right people the same day, while there’s still time to save the customer.
Dates, call-backs and products agreed on the call are picked out, so nothing gets missed.
Read summaries instead of listening back, and use real calls to show new starters what good looks like.
Find the exact moment something was said and settle “who said what” questions in seconds.
AI Call Transcription is priced per extension, so it grows with every customer you add. It’s simple to demo: open one of a customer’s own recordings, show them the transcript and summary, and the value is obvious.
Talk to our partner teamNo. AI Call Transcription works from the call recording already on Cloud X. Transcripts appear next to each recording in Zeus, and your team makes calls exactly as they do now.
In Zeus, go to Call Records, then Call Recordings. Every recording has a transcript icon next to the play and download buttons.
Transcripts and summaries are produced automatically by AI, so they can occasionally contain errors. Each one is clearly marked as AI-generated, and the original recording is always there to check against.
Scheduled Alerts send one summary of every mention every 3 hours, daily, weekly or monthly. End-of-Call Alerts are for critical words: an email goes to the team you choose as soon as the call ends.
Per PBX extension, per month, on a 30-day contract. The more extensions on the account, the lower the price per extension. Speak to your account manager for pricing.
Book a quick demo and we’ll show you transcripts, summaries and search working on real Cloud X recordings in Zeus.
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